COMPANY STRENGTHS

Industry Leading Warranty

HIKMICRO provides a 3-10-2* warranty period (from the date of purchase) that exceeds the industry standard level of handheld thermography products. For more information, please visit our website.

FULL PRODUCT 3 years

3 years components and labor coverage for the full product.

DETECTOR 10 years

10 years of coverage for the detector - the most important part of the whole product!

BATTERY 2 years

2 years of coverage for the rechargeable battery.

*We offered an extra 2-year extended warranty for firefighting thermal cameras, with a 5-10-2 warranty period.

Local Repair Service

  • HIKMICRO provides customers with comprehensive maintenance services and responds to failures in the shortest possible time, minimizing camera downtime.

Local Support and Training Service

  • International subsidiaries and local offices provides localized marketing and technical support. Professional technicians train the staff of authorized stores regularly.
  • HIKMICRO provides technical consultation via the official website, email, and 24-hour hotline.

Global Calibration Services

HIKMICRO is pleased to offer calibration services through one of our global sites or factory-authorized service centers. Contact your local office for details.

Global Organization Support Map